Off The Record – September 2016

NUNWELL SURGERY FLU CLINICS 2016

 

If you are over 18 years old and usually have a flu vaccination at the Surgery, we are holding drop-in clinics.

 

Saturday 24th September

Surnames beginning with the letters

A – G:

A – C: 9am-11.30am

D – G: 11.30am-2pm

Saturday 15th October

Surnames beginning with the letters

H – N:

H – K: 9am-11.30am

L – N: 11.30am-2pm

Saturday 5th November

Surnames beginning with the letters

O – Z:

O – S: 9am-11.30am

T – Z: 11.30am-2pm

 

If you cannot make your allotted day/time, please attend another clinic day.

If you are not sure if you are eligible, ask at reception at the Surgery.

 

CQC

 

Nunwell surgery was inspected by Care Quality Commission on 21st June 2016. Overall the practice is rated as good which means performing well and meeting the CQC expectations.

The key findings across all of the areas inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded.
  • Safe systems were in place for prescribing medicines and eligible patients were able to obtain their dispensed medicines from the practice.
  • Staffing levels were monitored to ensure they matched patients’ needs. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training had been identified and planned.
  • Patients told us they were treated with compassion, dignity and respect and they were involved in decisions about their treatment.
  • All patients who requested same day appointments were triaged to ensure they received appropriate and timely care.
  • Information about how to make a complaint was readily available and easy to understand.
  • The practice had good facilities and was well equipped to assess and treat patients.
  • There was a clear leadership structure and staff told us they felt well supported by senior staff. Management proactively sought feedback from patients which it acted on.

See Nunwell surgeries website for the full report.