Welcome to Nunwell Surgery

Nunwell Surgery is a semi rural practice serving approximately 9500 patients scattered across an area of approximately 150 square miles.  There has been a surgery in this location since the late 1800’s.

We aim to provide the highest possible level of health care for our patients.

Non-dispensing patients

We have been notified by a number of patients that they are experiencing problems obtaining their medication from Rowland’s pharmacy in Bromyard. We understand that this is in no way a reflection on the staff there who are all working very hard and trying their best to deliver the service. We are trying to help in any way we can and have escalated the issues to NHS England, Rowland’s Area Manager and the Herefordshire Clinical Commissioning Group (CCG). Unfortunately we are categorically not able to dispense to patients who live within 1 mile/1.6 km of the surgery (as the crow flies) and this has been repeatedly reinforced by NHS England despite our willingness to help support the Pharmacy and ensure our patients have medication. We have made NHS England aware that this is causing difficulties for patients and that there is no other Pharmacy available within 10 miles and that transport links are difficult. Our Patient Participation Group is also escalating these issues. We have been advised by the CCG and NHS England to direct patients with any problems to contact NHS England by any one of the following means: By post to: NHS England PO Box 16738 Redditch B97 9PT By email to: england.contactus@nhs.net If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line. By telephone: 0300 311 22 33 Their opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays. You should: Provide as much information as possible to allow NHS England to investigate your complaint. Include some or all of the following:

  • your name and a valid email or home address for reply
  • a phone number in case we need to contact you for additional information
  • a clear description of what you want to complain about and when this happened
  • the name of the service you want to complain about
  • any relevant correspondence
NHS England complaints policy We will continue to represent our patients' best interests to NHS England, Hfds CCG and to Rowlands in any way we can.      

General Data Protection Regulations

The General Data Protection Regulation (GDPR) is a new data privacy law that was introduced in the UK on 25th May 2018 requiring all public organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019. As a result, we've published a new privacy policy to make it easier for you to find out how the NHS uses and protects your information.  This is summarised in leaflets for adults and younger people below: Nunwell Surgery Privacy Policy GDPR Privacy notice leaflet GDPR Privacy leaflet for children and young people Having read the information above you may decide that you would like to restrict some of the information we hold on your medical record from being shared.  There are several options that we can add locally and these are detailed on the Data sharing opt-out form below.  Should you wish to complete the National Opt-out there is also an information leaflet below. Where a patient has previously opted-out from sharing their medical record this has been coded on your record and will remain, preventing this information being shared as per your wishes.  The National Opt-out Team will write to you if this needs to be updated.  If you chose to prevent any information leaving the practice, you have until 2020 to confirm this to the National Opt-out team - details of how to do this are on the leaflet below. Data sharing opt-out form National Opt-out leaflet

Dr Steve Scott

Dr Scott has announced his intention to retire from the Practice at the end of June 2018. We will be considering options over the next few months to ensure that the level of clinical care we provide will be maintained and will keep everyone informed of any updates. Dr Scott has been at the Practice for 24 years and will be impossible to replace but we are attempting to extract all his knowledge and wisdom before he leaves!!

Extended hours

Nunwell Surgery now runs an extended hours service. These take place on a Monday 6:30 - 8:00 and a Saturday 9:15-11:00 (booked appointments only)